Restore service, recover revenue, without overflowing the queue.
From past-due notices to outage updates and disconnect avoidance, EchoLogix handles the millions of customer interactions your team can't — compliantly, in every channel.
Why most teams struggle today
- Millions of past-due accounts and a queue you can't staff
- Disconnects that destroy CSAT and create truck rolls
- Outage volume swamping the contact center
- Compliance varies by state PUC and disclosure requirement
Imagine your operation with...
- Reach millions of customers in hours, not weeks
- Disconnect avoidance with hardship-aware routing
- Proactive outage and ETR communications
- PUC-compliant scripts enforced at runtime
From kickoff to production in under 14 days
We do the heavy lift: integrations, voice tuning, scripting, and compliance configuration. Your team approves and ships.
We learn your client portfolio, channel mix, and compliance constraints in a single working session.
We configure voices, scripts, channels, integrations, and per-client rulesets — no templates, your stack.
Pilot live in under 14 days. Scale across clients without adding IT or call-center headcount.
Stitching every channel together
EchoLogix synchronizes outreach across voice, SMS, email, and chat — switching automatically based on consumer preference, intent, and the rules of your client.
Dial millions of past-due accounts in hours — capture promise-to-pay and self-cure.
Reach at-risk customers before truck rolls; route hardship cases to live staff.
Proactive ETR notifications with self-service status checks.
Schedule service starts and stops without a contact-center seat.
AI explains usage spikes, rate plans, and one-time charges from billing data.
Reduce no-shows for technician dispatches across SMS and voice.
See your savings — and the cost of waiting
Move the sliders. Numbers update live. Defaults match a typical utilities & telecom portfolio — change anything to model your own.
Every 30 days of delay leaves $927,123 on the table that EchoLogix could be recovering. Industry benchmark: a typical utilities & telecom provider loses $30904 per day in unrealized revenue and avoidable labor.
Plugs into the systems you already run
Native connectors for the CIS, BSS, billing, and field service stack. Standards-based fallback for everything else (HL7 v2 / FHIR / SFTP / REST).
Built for the legal and security review
Every regulated industry buys on trust. EchoLogix ships with the certifications, controls, and evidence packets your security and compliance teams need to sign.
Per-client rulesets enforced at runtime — call windows, disclosures, retry caps, channel preferences.
Sensitive identifiers tokenized at the edge. Models never see raw PII or PHI.
Every interaction recorded, transcribed, and indexed with regulator-grade retention.
US, EU, and IN residency options. SSO via SAML / OIDC, customer-managed encryption keys.
Answers from the utilities & telecom buying committee
Stop leaving revenue and trust on the table.
Industry leaders are already seeing 10× ROI on inbound and 30–60% lift on outbound. The cost of waiting is real — and growing every day.