Operations Overview

LIVEUpdated 12s ago
JB
Back to marketing site
+12.4%
248,914
Conversations today
+9.1%
$3.42M
Promise-to-Pay captured
+2.8 pts
87.6%
Containment rate
-100%
0
Compliance violations
Activity · last 14 days
Conversations & revenue recovered
Conversations Recovered
Channel mix
Where conversations happen
Live conversations
What your AI agents are doing right now
7 active
IDChannelCustomerIntentStatusValueDuration
C-2841voicePatient #483210 · St. Mary'sBalance + payment plan PTP captured$1,2402m 14s
C-2840smsAcct 8829 · GA PowerDisconnect avoidance Self-pay$214—
C-2839voicePatient #194520 · NorthsideInsurance verification Routed to live—1m 02s
C-2838chatAcct 4471 · VerizonBill question Resolved—3m 47s
C-2837voicePatient #837122 · EmoryCharity screening Eligible$0 / waived4m 09s
C-2836emailAcct 9281 · Duke EnergyMove-in Confirmed——
C-2835voicePatient #221099 · WellStarPast-due ($840) PTP captured$8401m 51s
Per-client health
Recovery rate by tenant
Last 30d
  • Northside Hospital System92%
    Healthcare
  • Georgia Power88%
    Utilities
  • Forest Recovery Services84%
    ARM
  • Verizon Mid-Atlantic79%
    Telecom
  • Emory Healthcare96%
    Healthcare
  • Duke Energy81%
    Utilities
Integrations
9 systems · running across this tenant
  • EH
    Epic Hyperdrive
    EMR · 428,910 / day
    Connected12s ago
  • SS
    Salesforce Service Cloud
    CRM · 98,440 / day
    Connected2m ago
  • TP
    Twilio Programmable Voice
    Telephony · 248,914 / day
    Connectedlive
  • S
    Stripe
    Payments · $3.42M today
    Connected5s ago
  • S
    Snowflake
    Data Warehouse · Bulk export ready
    Connected1h ago
  • GC
    Genesys Cloud CX
    CCaaS · Routing 14 / sec
    Connectedlive
  • W
    Waystar
    RCM · Patient balances
    Syncingin progress
  • OS
    Okta SSO
    Identity · SAML 2.0
    Connectedstable
  • OC
    Oracle CC&B
    CIS / Billing · Slow batch — investigating
    Investigating27m ago
Compliance feed
Today's enforcement actions
0 violations
  1. TCPA window enforcement
    12:48
    Held 1,284 outbound dials outside permitted window for GA tenant.
  2. HIPAA identity verification
    12:36
    412 patient identities verified before disclosure of PHI.
  3. Mini-Miranda delivered
    12:14
    847 calls completed with required FDCPA disclosure recorded.
  4. Audit export
    11:58
    30-day call recordings exported to Snowflake for compliance review.